Home » Service
Providing reliable, timely, professional service to our customers is our priority. It’s not a sideline, it’s our core business.
Your company’s uptime is at the very top of our list of priorities.
Minutes Away Service is our motto and our approach to getting your equipment up and running as quickly as possible. With 11 full service branches throughout Michigan and Northern Indiana, we are just minutes away!
Live GPS tracking of our service fleet allows each of our service departments to deploy technicians to the right locations at the right times by dispatching technicians already in your area to your location.
With our new tablet system, customers now sign off on repairs in real time. Customer team members will review the write up of work performed and it will be instantaneously emailed to their team.
While we can’t predict every repair, each of the Morrison fleet of over 180 service vehicles is fully equipped with a full line of parts and diagnostic testing equipment necessary to eliminate time-consuming trouble shooting.
We employ two full time technical communicators with a combined 70 years of forklift repair experience. Their job is to manage difficult repairs that inevitably come about. If technicians have not made progress on a repair, they are to stop their timecard and contact a master technician. The tablets allow the technician to video chat, send images, etc. and ensure that we properly diagnose.
Enhanced maintenance strategy
The Morrison SA program provides the most comprehensive and cost-effective planned maintenance program available. Fully customized to your application and usage, the SA eliminates over or under maintenance and heads off costly repairs and downtime.
Total Maintenance and Repair (TM & R) lets you focus on your core business by completely taking your company out of the lift truck maintenance business.
Would you like to reduce payroll and insurance expenses, training of mechanics, and maintenance scheduling?
Does saving on capital in tooling requirements and parts inventories sound like a good plan? Wouldn’t it be less stressful to know your budget? Would you like to reduce your risk?
Let the Metrics Drive Efficiency
Managing multiple forklifts in one or various facilities is a challenge for even the most organized operations managers.
Have you ever tried to calculate your annual equipment maintenance expenses? Do you have a system to collect that data on your fleet? Morrison’s Maintenance Logistics:MX™ online program is a free, easy-to-use, customized fleet metrics program we created to help you manage your fleet.
* Free to Morrison service customers.