What does equipment downtime mean to your business? Lost production? Overhead costs? Lost opportunities? Stress? We know, when it comes to keeping your business moving forward, you need more than a forklift dealer. You need a partner.
Providing reliable, timely, professional service to our customers is our priority. It’s not a sideline, it’s our core business.
Here are some key benefits you will find in a partnership with Morrison Industrial Equipment service professionals:
Since we started in 1953, Minutes Away Service has been Morrison Industrial Equipment’s motto and our approach to getting your equipment up and running as quickly as possible. That's our main reason for establishing full service offices throughout Michigan and Northern Indiana—to reach customers when they need us.
We have added LIVE GPS tracking of our service fleet which allows our Service Departments to deploy technicians to the right locations at the right times. For example, if you call with a breakdown on the north end of town and we already have a technician there wrapping up another job, we can dispatch that technician to your location more expediently.
With our new tablet system, customers sign off on repairs in real time. Customer team members will review the write up of work performed and it will be instantaneously emailed to their team.
We employ two full time technical communicators with a combined70 years of forklift repair experience. Their job is to manage difficult repairs that inevitably come about. If technicians have not made progress on a repair, they are to stop their timecard and contact a master technician. The tablets allow the technician to video chat, send images, etc. and ensure that we properly diagnose.
While we can’t predict every repair, each of the Morrison fleet of over 180 service vehicles is fully equipped with a full line of parts and diagnostic testing equipment necessary to eliminate time-consuming trouble shooting.
If you would like to schedule a service, request a repair or create a maintenance plan for your forklifts, we’ll be happy to help. Give us a call at 616-447-3800, your local branch or fill out our contact form, and we’ll get back to you right away!
As the largest provider of forklift tires in the Midwest, we understand replacing tires can be a major inconvenience and a disruption to your production. That is why we are happy to bring our method of replacing tires right to your door via one of our Tire Press Trucks. So, when unplanned tire problems occur, give us a call. A Morrison professional will be taking care of your tire problem on-site, hassle-free, in no time flat.
That's us helping you press on with business!